Would Someone Please Answer the Phone? by Scott Stolz, CFP, RICP (week 30)
I’m going to warn everyone that not only am I going to go on a bit of a rant this week, but the topic I’m going to rant about isn’t really going to be about retirement. Now that you’re forewarned, I’m going to start with a question. When did it become OK for businesses to quit answering the phone? Or for that matter, force us to talk to a chatbot rather than an actual person? Last week I realized I had to reschedule a dentist appointment. I called and worked my way through the numerous prompts only to find my call going to voicemail. The recording said I would be called back by the end of the day. I wasn’t. So, the next day I tried again with the exact same result. Still no call back. Since my dentist’s office is just 3 blocks away, I realized I would save time if I just walked over and handled this face to face with the receptionist. But what if their office was across town? Would I still be wait...